Everything about driver services (in every state, but especially Georgia) is f****** maddening. Everything. It has literally led me to scream out loud in my own house, and prompted the kids to ask “What’s wrong with daddy?”
I have to get the tags renewed (what an awesome birthday present for us adults!) and I’m thinking “hey, it’s 2016…surely there’s an easy way to do this online now!”
When you visit our lovely state’s DOR services website, you are asked for the RIN number on a sheet of paper they have (supposedly) mailed to you. Which is ludicrous, because what if I never got that piece of mail? What if the dog ate it? Or it got thrown away because one of the kids didn’t know any better? But hey, I actually have it this year, so this should be a breeze, right?
“Please confirm the information on file,” it asks me. Well, everything is correct on the information shown except the unit number of the condo, because we moved last Labor Day. I can’t specifically say “yes, it’s accurate” because they’ll send the new tags to 415, and I don’t live there anymore. That’s not good. So, I have to choose “no, it’s not accurate”. I’m thinking they’ll offer me the option to modify the information so as to let me continue.
Isn’t that awesome??!? This means I have to travel to one of these damn places to change 3 numbers.
3. Damn. Numbers.
Also, Jayme recently changed her address on her driver’s license online. I thought that if she could do it (because she has NOT gone through the give-me-everything-but-a-spot-of-urine verification to renew your license yet), that surely I could do it quite easily (since I have gone through that back in 2013).
On the DDS website, which by the way is NOT linked to the DOR website (which handles the tags) in any way, you have to log in. Ok, maybe I’ve logged in before, maybe I haven’t. I honestly can’t remember. So I tried registering again.
“You already have an account with this information.” Ok, fair enough. I still don’t remember the login information, so I’ll press this handy dandy little link that says “Forgot User ID”. This should do the trick, right?
Really?!? How the hell is that possible? I didn’t even attempt to log in because I DON’T KNOW THE DAMN INFORMATION. Locks happen because the system is protecting itself from hacking. But I haven’t done anything. And I’m pretty sure that if I do this 2 hours from now or 2 days from now, it’s going to tell me the same stupid message.
Oh, and I DID try to use the Forgot User ID functionality and this is the error you gave me, numnuts.
So…now I have to go to two different places to change the EXACT SAME INFORMATION. Wtaf?
I hate, hate, hate drivers services everywhere. They should all be burned to the ground and started over. And if we’re going to do this, let’s try to incorporate some f****** user experience fundamentals into the design. You know, because maybe, just maybe, real human beings need to use the system you’ve provided.